Privacy policy

Effective Date: January 1, 2024

Pact Coaching (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, www.pact-coaching.com, or interact with us through forms, email, community platforms, and third-party tools.

1. Information We Collect

We may collect the following personal data:

  • Name, email address, and phone number (via forms, Calendly, email opt-ins, promotional materials, or community sign-ups)

  • Payment information (processed securely through Stripe or Square; we do not store this information)

  • Usage and behavioral data (via cookies, Google Analytics, HubSpot CRM, or similar tools)

  • Communications in our optional community groups (Telegram, and possibly Circle or Mighty Networks)

2. How We Collect Your Data

We collect data through:

  • Website forms

  • Calendly booking system

  • Newsletter and free resource sign-ups (via MailerLite)

  • Community group opt-ins like the Pact Lounge (hosted on Telegram)

  • Email or contact form submissions

  • CRM tracking (via HubSpot)

  • Google Analytics and cookies

3. How We Use Your Information

We use your data to:

  • Deliver coaching services and communicate with you

  • Send relevant updates, resources, and newsletters

  • Manage appointments and onboarding

  • Maintain optional community platforms (e.g., Telegram, Circle, or Mighty Networks)

  • Improve website and service quality

  • Track and manage leads or clients via CRM (HubSpot)

  • Process payments through third-party providers

4. Third-Party Services We Use

Your data may be processed by trusted third-party services, including:

  • MailerLite (email marketing)

  • Calendly (appointment scheduling)

  • Google Analytics (site analytics)

  • Stripe and Square (payment processing)

  • HubSpot (CRM and contact management)

  • Telegram, and potentially Circle or Mighty Networks (for optional community platforms)

These services have their own privacy policies and security practices.

5. Community Participation

Participation in the Pact Lounge on Telegram or any future subscription-based community (e.g., Circle or Mighty Networks) is entirely optional. Any information you share within those platforms is subject to their own privacy and content policies. You may opt out or request removal from these groups at any time.

6. Cookies and Tracking Technologies

We may use cookies or similar technologies to improve user experience and collect website analytics. Cookies may track your IP address, browser type, and activity on our site. By using our site, you consent to this use. You may control cookie settings through your browser.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your data

  • Request deletion

  • Withdraw consent

  • Object to certain uses

  • File a complaint with a data authority

Use the contact form on our website to make any such request.

8. International Users

We are based in the United States but serve clients globally. Your data may be processed in countries outside your own. We implement safeguards to comply with global privacy laws, including GDPR and CCPA.

9. Data Retention

We retain data only as long as necessary to fulfill the purposes described above, or as required by law.

10. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted here with a revised “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us via the form at https://www.pact-coaching.com/contact.